At this point, *******..

Item: Makro
Rating: 1
Author: Oliver M

At this point, my experience with Makro Online feels like outright *******. I purchased a standing desk that is defective and after a month of talking to over 20 customer service agents (Having logged a refund), I am still sitting with it waiting to be fetched.

I think it is more than anything it is disappointing that a company operates with these sorts of ethics as they create a bad name for ecommerce in RSA and customer doubt when purchasing online. @Makro don't take R3500 from someone if you cannot do anything other than process the transaction, you are a retailer, and with that comes a certain level of responsibility for your products or the products you stand behind selling.

Helpful (0)

Replies (2)

Makro's replyOfficial

16 Feb 2024, 11:17

Good day Oliver, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team

Best regards,

Makro's reply16 Feb 2024, 11:17

Official

Best regards,

Oliver M's updateReviewer Update

16 Feb 2024, 11:20

I have been told this multiple times, put your money where your mouth is now.

Oliver M's update16 Feb 2024, 11:20

Reviewer Update

I have been told this multiple times, put your money where your mouth is now.

At this point, *******..

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