At a loss...

I purchased an item on 21 November and went into the Crown Mines store to return the item and requested for a refund. I was told that it would take between 5 - 10 working days. It has now been ONE MONTH, how much longer do I have to wait to be refunded?????? I have contacted Makro now on the following dates and spoken to the following people:

30/11/2018 - Contacted the Call centre and went to Makro Crown Mines, an email was sent from Thabiso's PC to cancel the order. 05/12/2018 - Patricia 06/12/2018 - Mpho 10/12/2018 - Valentine 27/12/2018 - Alex 27/12/2018 - Rosetta 31/12/2018 - Cecil

On 18 December I received an email advising me that I would receive the funds within 2 - 5 working days. STILL NOTHING!!!!

And still my request has not been resolved. I have now waited long enough. I wish to be compensated for the time and money constantly used to contact Makro to get what belongs to me and nobody getting back to me as promised.

Thabiso, when contacted today was very helpful, however, my query has still not been resolved. I will now be taking this further...