Asus Rog for a different device please

Dear Customer Service at Makro,

I purchased the displayed device on August 4th, 2025, which functioned well until September 4th, 2025, when it completely broke that’s now 31days. I tried calling ASUS they told me to take the device to where I bought it I tried texting them thinking try why could help too. The issue caused significant work-related damage, including losing all assignments and work projects, and led to being booked for a disciplinary hearing due to my underperformance loss of critical information for the bank.

After I returned the device, I was notified to pick it up and that it had been repaired. I was never updated on the device regarding what was repaired, and I received a threatening note stating that it would be sold should I not pick it up. I once again requested the answer to the device report, offering no solution, to which I lost the report.

I need to resolve my issue to get back to work and requested a different device, as I had three weeks of work to catch up on over the weekend. I chose a laptop to avoid escalating the situation any further as the jack and my in-store manager had a different understanding of the situation than me. The manager claimed I would get a call from the manufacturer. I have had poor communication from them. I was rudely spoken to on the call, which further escalated my situation and was detrimental to my studies and exam marks.

Please call me and help me. I am about to lose my job and my studies this is not fair. All I asked was for a different device for the amount I paid I don’t think it’s fair I am suffering like this. I’ve purchased a lot more devices with Makro and I was happy I really am so angry.