rN
rowaine N
1 reviews | Active since Oct 2012
06 Dec 2021, 14:28
As usual - Pathetic service
As usual - Pathetic service from Makro once again. New fridge not working. Been told 48 hour turnaround time for Makro to decide whether to fix or replace. No regard to the customer with a fridge full of food. No regard for customer satisfaction.
Poor service, poor quality products, poor communication.
Will never recommend any of my friends or family to ever purchase from Makro again.
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Replies (1)
Makro's replyOfficial
06 Dec 2021, 16:41Dear Rowaine,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we have escalated this matter to the Fulfillment manager in the Strubens Valley and they are currently looking into the matter, as soon as feedback is received, we will certainly contact you.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we have escalated this matter to the Fulfillment manager in the Strubens Valley and they are currently looking into the matter, as soon as feedback is received, we will certainly contact you.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Makro's reply06 Dec 2021, 16:41
Official
Dear Rowaine,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we have escalated this matter to the Fulfillment manager in the Strubens Valley and they are currently looking into the matter, as soon as feedback is received, we will certainly contact you.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we have escalated this matter to the Fulfillment manager in the Strubens Valley and they are currently looking into the matter, as soon as feedback is received, we will certainly contact you.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team