ARROGANT RUDE CASHIERS WHO THREATEN CUSTOMERS

Amidst the pandemic we are currently faced with, my husband and I needed some essentials for our home and being avid Makro customers he chose to go to Makro Nelspruit where he could everything we need in one shop. BUT the service received at the pay point was UNPROFESSIONAL,DISTURBING AND PLAIN DISGUSTINGLY RUDE !!!!! His makro card has come apart but this has never been a problem in the past, the cashiers generally type in the card number and request his ID and we proceed but the cashier who assisted him yesterday chose to his this as her opportunity to display service we cannot imagine any store would allow. She threw a tantrum saying he better go stand in the queue to get a new card she does not have time to struggle, he explained she should just type in the card number and provided her with his ID which she did but she went on to rant and rave about this is not right she cannot work like this, she will make sure that no cashier assists him in makro ever again (all this in her language) not expecting him to fully understand what she was saying. A "supervisor" named Zodwa approached and the situation was explained to her, she heard how rude the cashier was being with him and instead of calming the situation and correcting the cashier she chose to say "I do not know whats happening here" and proceeded to walk away. The cashier then refused to return my husbands card she said he must go and get a new card she will not give him the card, when he threatened to report her she was no very interested and said that she promises him no cashier in makro will help him again. We called the store at *** and spoke to a lady named Sophie who said she is the supervisor of the cashiers / pay points. We explained the situation and she said she would call back but never did. In a time were we are facing a detrimental sickness and are told to self isolate except for when you need essentials, does makro expect you to then stand in a queue to get turned away because your store card has come apart, told to join another queue for a new card and then return to the payout queue where you get threatened by cashiers again? How is this seen as social distancing? The way the cashier and the "supervisors" portrayed themselves, Makro is not adhering to the Presidents ruling with regards to the lockdown.

All this occured 02/04/2020 @ 12:35 POS NO : 40 INVOICE NO : 639 CASHIER NO : 33

This service was absolutely disgusting and disapointing