Arrogant Makro Management and Staff

9 Months ago I bought a Samsung phone from Makro Woodmead. The microphone has stopped working and I'm well within my rights to return it and get it repaired or replaced as per the warranty agreement. I was surprised by the negative attitude I got when I went over to Makro Woodmead 9/8/2019. Having protested that to fix a microphone for four weeks in this day and age was unreasonable especially since Makro doesnt give a loan unit Tshepo Senyolo told me its best I go get the phone fixed myself at the supplier as the website clearly depicts that I should wait that long. I then asked for the manager in charge which turned out to be Aubrey Hadebe who right on the onset had a bad attitude with me because his lunch was being disturbed to attend to me. He too dismissed me the customer to go get the phone fix myself at the supplier if I wanted a speedier resolution because Makro was the retailer, gave me a whole lecture on that and spent no time in looking for solutions. Nor did he spend time on one of his staff members who was wearing a name tag on the zipper instead of by Makro policy, nor does he spend time on reprimanding staff (Tshepo and his friend) on discussing how they wanted the shift to be over and go drink, Nor does he look after his house keeping team, I've never seen such a filthy returns office at a Makro it represented something like Small street in JHB CBD. I finally got the phone booked in Assessment note *** Cust number ***0. I need this phone repaired in five days. As stated by Tshepo the supplier is in Fourways which is barely 10 minutes to the Woodmead Makro. Arrogant staff a born by arrogant managers this was and it the case at Makro Woodmead.