1 reviews | Active since Jun 2014
Arrogance and rudeness of Makro Personnel towards customers
On Sunday 14 June 2020 it was a very cold day. I arrived at Makro Alberton at 12h15. I went for gas refill, at the Gas refill station, I was told to queue. I told the personnel that I needed to pay before queuing as everyone was having a slip. Mzikafini Radebe insisted that I queue before I can get a slip to go pay. I queued in the cold, at 14h30 Mzikafini Radebe came and say the shop inside is closed and we can't pay for the gas. Can you imagine freezing on the cold while queuing only to be told that come tomorrow? I decided to continue waiting with those that have already paid for their gas. At 15h30 Mzikafini Radebe started helping his buddies which were coming for gas refill. Once all the people has left, Mzikafini Radebe simply looked at me and walked away.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
