Are national call centers not trained on company policy?

<p>I called the national call centre whose number I found on the back of my Makro card with a simple question, being can I collect my credit owed to me at a different branch which is actually the same branch I bought the item from.</p> <p>The first time my call was immediately cut upon answering.</p> <p>The second time I called it was answered, just to have the agent tell me that he does not know and would transfer me to Makro Milnerton.</p> <p>He then transferred me straight to the main switchboard at Makro Milnerton. After six minutes of holding I hung up. </p> <p>Why I called is that I thought this was a straight forward question and any agent should know a basic response to a credit owed which I have been called twice to ask me when am I coming to collect it. </p> <p>Makro Milnerton have done their job by informing me more than once to my credit being available.</p> <p>If that is the reason you have a national call centre just to transfer one to another store for my reason, then rather close it and put the money into lowering prices.</p> <p> </p> <p>It is sad that this is a wasted opportunity Makro had to really delight this customer by saving me so much time and fuel as I am heading a few minutes away from Makro Ottery.</p>