Archaic / outdated customer service policies

Makro needs to get into the 21st century re shopping / purchase - returns and exchanges. They have a completely archaic policy which in essence is... as the customer you should do all the legwork and 9 times out of 10 expect to get skrewed. We dont want to help you as far as is possible. Three purchases in the last month all of which I have regretted. I will definitely think very hard / twice about buying from Makro again.