JZ
Jonathan Z

1 reviews | Active since Apr 2010

16 May 2016, 13:32

Application for credit account declined

<p>A month ago I received a call from Makro (or RCS) offering me a credit facility. At the time I wasn't interested and declined.</p> <p>Last week I decided to apply on my own for the credit facility. I completed the forms in-store and provided the supporting documention.</p> <p>This morning I received an sms stating that my application was declined because it does not meet the lending requirements.</p> <p>I then called the number provided on the sms and queried this because this was the first time in my working life that a credit application has been declined.</p> <p>Somewhere someone made a mistake because I've always maintained a good credit record and I have more than enough disposal income remaining after my debts are paid.</p> <p>The representatives I spoke to refuse to help me and simply say I must reapply in 6 months.</p> <p>I find this unacceptable and I won't support Makro until they fix this mistake!</p>

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Replies (1)
Makro
Makro's reply17 May 2016, 05:06
Official
As your complaint is a legal matter, it has been forwarded to RCS for their attention. RCS is the credit provider that underwrites our Credit Card division in compliance with NCA Rules and Regulations. Please contact our Customer Service Department if you have any further queries. *** *** Regards Mmule Moropa