Appliance not working
<p>I bought a microwave at Makro clearwater.hardly a year it's not working upon retuning it I'm told they are going to repair it and I must wait for 3 to 4 weeks.what an inconvenience.how would I cope on the mean time.a micro wave it's a daily thing.we need to use it on daily bases.even the manager told me there is nothing they can do.they have to take it to LG. I will never buy appliances at the again I regret I did.for argument sake I'm not LG client I'm Makro client they should do something</p>
Good day,
Thank you for alerting us on your complaint. Please accept our apologies for the inconvenience we have caused. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Best regards,
Good day,
Thank you for alerting us on your complaint. Please accept our apologies for the inconvenience we have caused. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Best regards,
Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with the microwave purchase at our Strubensvalley store.
Did you provide your correct Cell Phone Number – as the repair system automatically sends you SMS’s to keep you up-to-date with the status of your repair.
We will refund or replace an item that fails in the first 14 days of purchase. (With a few exceptions – however Household Electricals are covered.)
If it fails after the first 14 days – but still in the warranty period – the Supplier will assess the item and action a repair or replace the item.
The supplier has up to 6 weeks to repair the item – however the vast majority are completed quicker than this..
The main change that the CPA has required is that if there is a failure in the first 6-months our suppliers have the right to inspect the item for the cause of the failure, and assuming that it is a manufacture fault you as the consumer have the right to then choose a refund, replace or repair. It is not up to the Supplier or Retailer to select the way forward.
We apologise for any inconvenience and trust you will continue to use our products with confidence.
Regards
Mmule Moropa
Best regards,
Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with the microwave purchase at our Strubensvalley store.
Did you provide your correct Cell Phone Number – as the repair system automatically sends you SMS’s to keep you up-to-date with the status of your repair.
We will refund or replace an item that fails in the first 14 days of purchase. (With a few exceptions – however Household Electricals are covered.)
If it fails after the first 14 days – but still in the warranty period – the Supplier will assess the item and action a repair or replace the item.
The supplier has up to 6 weeks to repair the item – however the vast majority are completed quicker than this..
The main change that the CPA has required is that if there is a failure in the first 6-months our suppliers have the right to inspect the item for the cause of the failure, and assuming that it is a manufacture fault you as the consumer have the right to then choose a refund, replace or repair. It is not up to the Supplier or Retailer to select the way forward.
We apologise for any inconvenience and trust you will continue to use our products with confidence.
Regards
Mmule Moropa
Best regards,