Appauling Service and Policy

I bought a drone on the 16th Dec. The remote stopped working a week ago. I only got a chance to go into Makro today to get it replaced. After three consultants were debating with each other where the item need to go to and if they can book it or not as they did not know who the supplier was or if they can send it back. I then ask what's going on? feeling left out of the whole scenario as no one was keeping me in the loop. They said they need to call the supplier to see if they can send it back lol. This may take up to 6 weeks. I then asked to speak to a manager and he's body langauge was rude and unresponsive.He advised that there's nothing they can do I then ask to speak to another manager higher and this guy Edwin came out he was nice but not willing to listen that I had an item for less than 30 days and it's broken. Now I need to run up and down for items that you staff do not know how to process. I didn't want the money in the first place. I just wanted a replacement or a similar toy but now I want a full refund. When I mentioned to Edwin that I am going to log a complaint he didn't seem to care much. I already logged a mentioned my experience on Facebook. And will on other platform's as well.