Appauling Service

I visited the Makro store in Woodmead 2 weeks ago. I was in the home décor isle where I was browsing the products available. I initially was having a look at the left hand side of the isle and then had a look at the right side of the isle. As I was getting done to leave, I took a step back and had tripped on something and fell flat on my back and hit my head on the ground. I woke up quickly, quite traumatized only to realise that the driver that was manning the wave machine had drove up behind me causing the obstruction. I was full of grease from the machine and was quite agitated as there were no signs that the machine was operating there nor was the area cordoned off. Wen I tried to chat to the compliance manager Zeb, he just palmed me off to one of his staff. This staff member showed no interest at all in what I was saying and basically dismissed me when I tried to talk to him. He promised to call me back later that day or even the next day to check if I was ok but off course I have not received any correspondence to date, 2 weeks later. So much for customer service. The experience of that day was appauling and no one showed any sort of sympathy considering they were negligent on their side. I definitely continue to post negative comments on all social media platforms on the pathetic service received at makro woodmead.