Apparently hanging up on customers is ok

<p>I ordered goods for over R5000 online a week ago, and was told they would be delivered to me within 2-5 working days (i am paying extra for delivery by the way, it isn't free).</p> <p> </p> <p>After hearing nothing for a whole week, I phoned Makro online support to ask when my goods would be delivered.</p> <p> </p> <p>The man who helped me, kept me on hold for almost 10mins while he "checked the system for my order" (please dont ask me how punching a 6 digit reference code into a computer could take that long) - and casually informs me that there is a delay, he is unsure where my order is in the overall process, and he still can't tell me when my goods will be delivered - thanks for nothing, right?</p> <p> </p> <p>After expressing my frustration at the lack of knowledge pertaining to my order, coupled with Makro's inability to let me know that my delivery would be delayed in the first place (i mean, why should i have to phone you to find out there is a delay, surely it should be the other way around? Just a thought..) - this pathetic excuse for a man thought it would be a good idea to hang up the phone mid-conversation. </p> <p> </p> <p>Why am I paying extra for delivery if Makro clearly does not take punctuality and customer service seriously?! If you're going to charge extra for delivery, it had better be on point. And if your customer service hotline people don't know how to deal with an annoyed customer, i suggest you review your training process</p>