Appalling service revived at Makro Alberton

I am appalled by the service I’ve received from Makro Alberton. I have been without my Tv since. 25/02/2025.My TV started to multifunction so I took it to the store since it’s still under warranty. The assistants in the store were very quick to say the TV is cracked however there isn’t a single crack on it. When I asked for an assessment report they said they don’t have one however they know it’s a crack. After a lot of back and forth they finally allegedly would send it to Hisense for an assessment. Last week I revived a call from an Angie claiming the tv is back and it’s a crack when I asked for an assessment report I was told I would need to come to the store to get it when I collect the TV. I then insisted and was told I would receive a call back and was not even asked for my email address. To me surprise on Monday I revived an sms stating my TV has been sent to a repair agent Repair ID : *** which is shocking considering Angie has called the previous Friday stating the assessment is complete . I then when to the store today and was just given a snip of an email that states Hisense does not repair cracked screens however there is no actual report advising of a crack being found on the TV in question.

I am so disappointed in the service I’ve received and till date no one can advise what the actual issue is. Your employee as so dismissive and uninterested in assisting with the issue at hand. Had I know this is the service you give clients I would’ve taken my money elsewhere.