Appalling service - Repair/Return - Makro Germiston

I am exceptionally disappointed with the lack of service as received from Marko Germiston. I ordered an electric blanket on 13 September 2023. In January 2024, the item stopped working. I have been in touch with Makro since 10 January 2024 for a repair on the item with no luck.

1. Firstly I could not return the item online as the online order was not updated. I therefore had to call the Makro Customer Service to log a call for the return. 2. It took many calls and several weeks later before the item was eventually collected by Makro Germiston. 3. The item was eventually returned in on 02 March 2024, however, the item was returned in the exact same condition as what I had sent back. No repairs were made to the item. 4. It then took another 2 weeks before the item was eventually collected from me. 5. Today, upon calling the Makro Germiston branch they are unable to give me an update on the item.

I've asked for a refund on the item, but to date, no feedback or action has been taken.

If I do not pick up my phone to call Makro, then I would still be in the dark.

Appalling service received on my matter.

I keep getting empy promises with no feedback on action.