Appalling Service! No Communication! Horrible turnaround time

I am honestly very disappointed with Makro's service and efficiency .

1st - My order was delayed by more than 7 days (still counting) and I still don't have it, the reason I was given was that a certain product was out of stock. I am still waiting though.

2nd -After waiting so long for that item, the order was subsequently packed with the out of stock item and I would now need to wait ANOTHER 7 days for a refund.

3rd - My delivery address is in Brakpan which is a whole 80 KM away from the Vaal (an hours drive), I couldn't be able to ever pick up that order myself and I shouldn't need to 'to avoid further details", which I was what I was advised by the store to do, why would my order be picked and packed in the Vaal and not a store closer to me.

I am disappointed at the service, and I will not be using their online service.

There's no explanation, just a bunch of emails "apologizing for the inconvenience" and basically telling me to pick up the order by myself to avoid further delays. Like its my fault