APPALLING SERVICE & LACK OF FEEDBACK

I am truly appalled with the online services, I made an order on the 23rd November and I was promised that the order will be delivered within 3 to 5 days. Its now day 11 and NO DELIVERY!! I keep on making telephone follow up's, the call centre staff are full of don't care attitude, I have spent to date over R200 worth of airtime as they keep you on prolonged holding, they put me through to other departments with no explanation, the worst has been one consultant who failed to give me an update and actually passed the bark on the previous consultant that I spoke to, she even PROMISED to call me back and guess what IT DID NOT HAPPEN. This is truly the worst customer service I have ever received with online shopping, this is the WORST!!! I HAVE SENT SEVERAL EMAILS TO THE ONLINE TEAM AND NO ONE HAS BOTHERED TO RESPOND, IS THERE EVEN A TEAM? I AM VERY DISAPPOINTED WITH THE MAKRO ONLINE SERVICES AS ITS A BUNCH OF ****, AS A CLIENT I REALLY DONT WANT TO KNOW THAT YOU DONT HAVE ENOUGH RESOURCES, MAKE A PLAN TO ACCOMODATE ALL CLIENTS ACCORDINGLY. I WAS SCHEDULLED TO LEAVE FOR A HOLIDAY, BUT RIGHT NOW I CANT BECAUSE I AM WAITING WITH THE "HOPE"OF DELIVERY WHICH IS NOT HAPPENING! I NEED ANSWERS AS IT SEEMS NO ONE SEEMS TO BE TAKING RESPONSIBILITY OF MY EMAILS NOR CALLS!!!