Appalling service from Makro Springfield regarding an online purchase

Appalling service from Makro Springfield. I purchased a 195l Hisense chest freezer online on 03/02/2022 (PO MAK***) , the freezer was delivered on Sunday 06/02/2022 at 11h18 from the Springfield branch, I unboxed the freezer an hour or so later to find it badly dented at the right bottom corner. I immediately called the Customer Contact Centre. I was asked to email pictures of the damage which I did immediately. I called on Monday and was asked to resubmit screenshots of the initial pictures I took, to which I resent. I have called the contact centre every day since then, sometimes twice a day and to date, I have received no correspondence from the store with regards to an exchange. All they keep saying is that the matter has been escalated and the store will contact me but still nothing. They were quick to deliver the damaged item but are so nonchalant about the fact that it needs to be replaced. Their Customer Contact centre staff are absolutely useless. They not able to give you any sort of substantial updates.