LA
Lucinda A
1 reviews | Active since Mar 2015
20 Jan 2020, 15:38
Appalling service from Makro SA
I ordered online a week ago, only to receive damaged goods this morning. Upon calling the call centre to request a solution to this problem, I am told to load the goods into my car and visit a store (which a. will not fit in my car and b. requires a 30min drive to get there!) or to wait 2-5 working days for a phone call regarding a possible exchange. I mentioned that this is not acceptable, and after discussing the matter with my husband, ended up requesting a full refund, to which the answer was that this could take up to 10 working days.
Upon requesting to speak with management in the hopes of getting, in the very least, an apology, I am told that no one can take my call. I requested a call back, which has still not happened. Makro SA this is not really leaving the best impression of your customer care OR of the online options you provide. I am most certainly not going to leave this matter and would appreciate some form of feedback regarding my query.
Not a very happy customer at this stage....
Helpful (0)
Replies (5)0
Replies (5)
Makro's replyOfficial
21 Jan 2020, 13:24Good day Lucinda,
Thank you for your review on our Hellopeter platform, we do apologize for the inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant department senior management regarding the collection and refunding of your order. We will be sure to revert with feedback the soonest received and please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant department senior management regarding the collection and refunding of your order. We will be sure to revert with feedback the soonest received and please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Best regards,
Makro's reply21 Jan 2020, 13:24
Official
Good day Lucinda,
Thank you for your review on our Hellopeter platform, we do apologize for the inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant department senior management regarding the collection and refunding of your order. We will be sure to revert with feedback the soonest received and please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant department senior management regarding the collection and refunding of your order. We will be sure to revert with feedback the soonest received and please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Best regards,
LA
Lucinda A's updateReviewer Update
23 Jan 2020, 09:37Still nothing... Is anyone actually doing anything about this situation?
LA
Lucinda A's update23 Jan 2020, 09:37
Reviewer Update
Still nothing... Is anyone actually doing anything about this situation?
LA
Lucinda A's updateReviewer Update
24 Jan 2020, 12:30So after a week of waiting, the promise of "feedback" has still not been met. I didn't realise it would be such an impossible task to merely make a phone call to a customer to advise them whether they are receiving an exchange or refund, and make the necessary arrangements.
The only email received thus far, is merely to instruct me that a courier will be around and that I should print all documentation as well as package the chest freezer for collection. How on earth do you expect me to package a flippen chest freezer?! No time arrangement, no "is this convenient?", no mention of refund OR exchange. I must say that I feel very uneasy at the idea of letting the damaged goods leave my property without knowing if the problem will be resolved or not. Very easy for you to keep my money WITHOUT delivering what I actually paid for!!!
Not to mention the fact that you do send a courier, when I am not around to open up for them, you also send a one-man team to collect a chest freezer? The way things are going I may just be able to tap into my inner-Hulk and single handedly deliver the freezer, and your collection van to your door-step. Doesnt seem like you are going to be doing anything about this situation any time soon.
The only email received thus far, is merely to instruct me that a courier will be around and that I should print all documentation as well as package the chest freezer for collection. How on earth do you expect me to package a flippen chest freezer?! No time arrangement, no "is this convenient?", no mention of refund OR exchange. I must say that I feel very uneasy at the idea of letting the damaged goods leave my property without knowing if the problem will be resolved or not. Very easy for you to keep my money WITHOUT delivering what I actually paid for!!!
Not to mention the fact that you do send a courier, when I am not around to open up for them, you also send a one-man team to collect a chest freezer? The way things are going I may just be able to tap into my inner-Hulk and single handedly deliver the freezer, and your collection van to your door-step. Doesnt seem like you are going to be doing anything about this situation any time soon.
LA
Lucinda A's update24 Jan 2020, 12:30
Reviewer Update
So after a week of waiting, the promise of "feedback" has still not been met. I didn't realise it would be such an impossible task to merely make a phone call to a customer to advise them whether they are receiving an exchange or refund, and make the necessary arrangements.
The only email received thus far, is merely to instruct me that a courier will be around and that I should print all documentation as well as package the chest freezer for collection. How on earth do you expect me to package a flippen chest freezer?! No time arrangement, no "is this convenient?", no mention of refund OR exchange. I must say that I feel very uneasy at the idea of letting the damaged goods leave my property without knowing if the problem will be resolved or not. Very easy for you to keep my money WITHOUT delivering what I actually paid for!!!
Not to mention the fact that you do send a courier, when I am not around to open up for them, you also send a one-man team to collect a chest freezer? The way things are going I may just be able to tap into my inner-Hulk and single handedly deliver the freezer, and your collection van to your door-step. Doesnt seem like you are going to be doing anything about this situation any time soon.
The only email received thus far, is merely to instruct me that a courier will be around and that I should print all documentation as well as package the chest freezer for collection. How on earth do you expect me to package a flippen chest freezer?! No time arrangement, no "is this convenient?", no mention of refund OR exchange. I must say that I feel very uneasy at the idea of letting the damaged goods leave my property without knowing if the problem will be resolved or not. Very easy for you to keep my money WITHOUT delivering what I actually paid for!!!
Not to mention the fact that you do send a courier, when I am not around to open up for them, you also send a one-man team to collect a chest freezer? The way things are going I may just be able to tap into my inner-Hulk and single handedly deliver the freezer, and your collection van to your door-step. Doesnt seem like you are going to be doing anything about this situation any time soon.
LA
Lucinda A's updateReviewer Update
29 Jan 2020, 08:45Its been more than a week ... I am sure that I should have at least been notified of what will be happening, but nothing. Can SOMEONE PLEASE let me know what the heck is happening?!
LA
Lucinda A's update29 Jan 2020, 08:45
Reviewer Update
Its been more than a week ... I am sure that I should have at least been notified of what will be happening, but nothing. Can SOMEONE PLEASE let me know what the heck is happening?!
LA
Lucinda A's updateReviewer Update
10 Feb 2020, 15:07As if it wasn't a hard enough endeavour to get my refund, it seems having you actually collect the damaged freezer is an even harder thing to get done. Yet again no replies to emails being sent to you in an attempt to arrange collection. What is going on with you people?
I am starting to consider charging a storage fee for keeping your freezer in my space like this.
I am starting to consider charging a storage fee for keeping your freezer in my space like this.
LA
Lucinda A's update10 Feb 2020, 15:07
Reviewer Update
As if it wasn't a hard enough endeavour to get my refund, it seems having you actually collect the damaged freezer is an even harder thing to get done. Yet again no replies to emails being sent to you in an attempt to arrange collection. What is going on with you people?
I am starting to consider charging a storage fee for keeping your freezer in my space like this.
I am starting to consider charging a storage fee for keeping your freezer in my space like this.