APPALLING SERVICE FROM MAKRO ONLINE CUSTOMER SERVICE

Order OD4354...4100 Order of 6 Satiskin and 3 baked beans was canceled on the 15thof September as an INCORRECT address was used. A refund of only 6 Satiskin and 1 koo bean was paid. Since then I have been doing follow up with the contact center and even today one is willing to assist and provide clarity on whether there will be a refund or a delivery. The contact center keeps lying everyday, 1st i was told that the koo beans orders were delivered ,when i ask for proof they then called rhe courier company who confirmed that there was no delivery made.I was again told that the koo beans came back damaged from the courier company and they are investigating. This should not affect me as a customer as I already paid,it should be between Makro and the courier company .I am now caught up in the middle ,everytime i call i am given a new reference number and told to do follow up.When i call quoting the previous reference number , i am told a different story and have to start again and explain .I was told to call Makro Wonderboom where i held for more than 25 minutes and requested to be contacted back,they **** on email saying that they called me and i did not answer,mind you, no missed call received.We are fighting for +-R33.00 ,imagine if ithe refund amount was more than that and my life depended on it .We are in December now and still nothing WORST CUSTOMER SERVICE WITH NO ONE TAKING ACCOUNTABILITY.