Appalling Service From Makro Online

Appalling service received from Makro Online. turnaround time as per their website is 2-5 working days. Items were ordered and paid for on Saturday last week. Status has been on Order Received from Tuesday and was escalated same day with absolutely NO FEEDBACK. Team Leader, Lelo, was supposed to give me a courtesy call yesterday and failed to do that. It’s reflecting on their system too that she was supposed to call but I guess their systems are for decorations. i am being told that they’re having supplier issues??!! They haven’t received any communication from the supplier ?!! What does that have to do with me as a customer ? IF YOU’RE HAVING ISSUES, REMOVE THE ITEM UNTIL YOUR INTERNAL ISSUES HAS BEEN RESOLVED!!!! This just shows how *********** Makro is becoming. They’re service just keeps declining.

Now I have to wait for additional working days that aren’t part of their TAT because THEIR supplier doesn’t work on weekends. So much for escalations!!!!

FYI escalations should be 24 hours but clearly Makro is unaware of that.

I AM EXPECTING A CALL INFORMING ME OF THE ARRIVAL OF MY ITEMS ASAP, not calls from Heads or Team Leaders apologising.