AA
Adelle A
1 reviews | Active since Mar 2022
28 Mar 2025, 13:53
Appalling Service from Makro – No Feedback After Return
I made an online purchase from Makro on 5 March, which was delivered on 12 March. Unfortunately, the item was not suitable, so I initiated a return on 19 March.
To date, I have received no feedback regarding my return, refund, or any further steps. This is absolutely disappointing and unacceptable. As a regular customer, I expect much better service and communication.
I am appalled by the lack of responsiveness and follow-up. I urge someone from Makro to contact me immediately and resolve this issue without further delay.
Helpful (0)
Replies (7)0
Replies (7)AA
Adelle A's updateReviewer Update
21 Apr 2025, 13:05I am writing to express my deep disappointment with the service I have received. My returned item was collected on 3 April 2025, yet to date, 22 April 2025, I have not received my refund, nor have I been contacted with any updates.
There has been no communication via email or phone regarding the status of my return or refund. I contacted your call centre and spoke with an agent named Lungile, who informed me that the system had not been updated. I requested that she contact the courier company, Value Express, but she incorrectly informed me that they were closed. I subsequently called the courier myself and they answered, confirming they were operational.
This lack of transparency and accountability is extremely concerning and unacceptable. I expect Makro to urgently investigate this matter and provide immediate feedback regarding the status of my refund.
I would appreciate a response as soon as possible.
There has been no communication via email or phone regarding the status of my return or refund. I contacted your call centre and spoke with an agent named Lungile, who informed me that the system had not been updated. I requested that she contact the courier company, Value Express, but she incorrectly informed me that they were closed. I subsequently called the courier myself and they answered, confirming they were operational.
This lack of transparency and accountability is extremely concerning and unacceptable. I expect Makro to urgently investigate this matter and provide immediate feedback regarding the status of my refund.
I would appreciate a response as soon as possible.
AA
Adelle A's update21 Apr 2025, 13:05
Reviewer Update
I am writing to express my deep disappointment with the service I have received. My returned item was collected on 3 April 2025, yet to date, 22 April 2025, I have not received my refund, nor have I been contacted with any updates.
There has been no communication via email or phone regarding the status of my return or refund. I contacted your call centre and spoke with an agent named Lungile, who informed me that the system had not been updated. I requested that she contact the courier company, Value Express, but she incorrectly informed me that they were closed. I subsequently called the courier myself and they answered, confirming they were operational.
This lack of transparency and accountability is extremely concerning and unacceptable. I expect Makro to urgently investigate this matter and provide immediate feedback regarding the status of my refund.
I would appreciate a response as soon as possible.
There has been no communication via email or phone regarding the status of my return or refund. I contacted your call centre and spoke with an agent named Lungile, who informed me that the system had not been updated. I requested that she contact the courier company, Value Express, but she incorrectly informed me that they were closed. I subsequently called the courier myself and they answered, confirming they were operational.
This lack of transparency and accountability is extremely concerning and unacceptable. I expect Makro to urgently investigate this matter and provide immediate feedback regarding the status of my refund.
I would appreciate a response as soon as possible.
AA
Adelle A's updateReviewer Update
22 Apr 2025, 09:17I would appreciate feedback by the end of today.
Thank you.
Thank you.
AA
Adelle A's update22 Apr 2025, 09:17
Reviewer Update
I would appreciate feedback by the end of today.
Thank you.
Thank you.
AA
Adelle A's updateReviewer Update
24 Apr 2025, 18:00As of 24 April 2025, I have still received no feedback or updates regarding my return. Despite being promised communication by Gloria, I have not received any follow-up. I am still completely in the dark as to whether the returned parcel has been located, even though I provided the waybill number. It is extremely disappointing that after all this time, there is still no resolution, no email, and no call from the relevant department. This level of service is simply unacceptable and reflects very poorly on Makro’s customer care. I expect urgent feedback and a clear update regarding my refund and the status of the parcel.
AA
Adelle A's update24 Apr 2025, 18:00
Reviewer Update
As of 24 April 2025, I have still received no feedback or updates regarding my return. Despite being promised communication by Gloria, I have not received any follow-up. I am still completely in the dark as to whether the returned parcel has been located, even though I provided the waybill number. It is extremely disappointing that after all this time, there is still no resolution, no email, and no call from the relevant department. This level of service is simply unacceptable and reflects very poorly on Makro’s customer care. I expect urgent feedback and a clear update regarding my refund and the status of the parcel.
AA
Adelle A's updateReviewer Update
26 Apr 2025, 10:07I require feedback regarding my payment. This is a huge frustration now. Can someone please call me or email me regarding whether or not the parcel has been located.
AA
Adelle A's update26 Apr 2025, 10:07
Reviewer Update
I require feedback regarding my payment. This is a huge frustration now. Can someone please call me or email me regarding whether or not the parcel has been located.
AA
Adelle A's updateReviewer Update
26 Apr 2025, 10:48Kindly be informed that your policy states that refunds will be done within 5 to 7 days and its been way past that. Should my refund not be processed by Monday, I will be taking legal action.
AA
Adelle A's update26 Apr 2025, 10:48
Reviewer Update
Kindly be informed that your policy states that refunds will be done within 5 to 7 days and its been way past that. Should my refund not be processed by Monday, I will be taking legal action.
AA
Adelle A's updateReviewer Update
04 May 2025, 12:10I'm expecting a resolution by the end of this week.
AA
Adelle A's update04 May 2025, 12:10
Reviewer Update
I'm expecting a resolution by the end of this week.
AA
Adelle A's updateReviewer Update
12 May 2025, 19:53To Whom It May Concern, I am absolutely appalled by the complete lack of professionalism and respect I’ve experienced with both Value Express and Makro. After being passed around from Genevieve Andrew to Trivino Williams, who failed to even acknowledge my concerns, I am left with no choice but to escalate this matter. It is beyond frustrating that, as a loyal customer, I am being completely ignored and my refund has not been processed despite numerous attempts to resolve this issue. The level of disrespect and negligence shown by your staff is intolerable and completely unacceptable. I am done waiting for responses. If this issue is not resolved immediately, I will be taking legal action without further delay. This situation has gone on long enough, and I will no longer tolerate being treated this way. I expect a response within 24 hours with a clear plan for resolution. Failure to do so will only escalate this matter further.
AA
Adelle A's update12 May 2025, 19:53
Reviewer Update
To Whom It May Concern, I am absolutely appalled by the complete lack of professionalism and respect I’ve experienced with both Value Express and Makro. After being passed around from Genevieve Andrew to Trivino Williams, who failed to even acknowledge my concerns, I am left with no choice but to escalate this matter. It is beyond frustrating that, as a loyal customer, I am being completely ignored and my refund has not been processed despite numerous attempts to resolve this issue. The level of disrespect and negligence shown by your staff is intolerable and completely unacceptable. I am done waiting for responses. If this issue is not resolved immediately, I will be taking legal action without further delay. This situation has gone on long enough, and I will no longer tolerate being treated this way. I expect a response within 24 hours with a clear plan for resolution. Failure to do so will only escalate this matter further.