Appalling service from Makro.

It all started prior to black Friday. I ordered a few things for collection at Makro Centurion. The website bombed out as Makro confirmed and my location was changed due to this. Nevertheless, as soon as I received my order confirmation I immediately e-mailed and gave you guys a call. Spoke to Ayanda whom assured me she will ensure the goods are delivered to the location selected initially (Centurion). A week later I get a call saying my goods are ready for collection at the incorrect branch! I requested for the gentleman to rectify it, however he confirmed they can deliver it at new address but I must pay delivery. I told him wow, for a mistake that you guys made I wouldn't think that to be correct. Spoke again to Ayanda, who confirmed another person failed to read the note and that she will get back to me. Three days later already, still nothing... The call centre cannot be reached and when I do get through I get put on hold for no reason by Precious. How long does it take you guys to package and deliver a simple purchase at a store as requested??? Points aren't even updated for the purchases. It saddens me to have to publish this in the eye of the public, but I am left with no other choice. I truly hope someone can take responsibility and get the matter resolved asap!