SA
Sergio A

1 reviews | Active since Jun 2018

26 Sept 2019, 15:53

Appalling Service from Hisense and Makro Riversands

Bought a Hisense 50Inch on Black Friday 2018. From the offset the TV never worked well. It would continuously kick me out of Netflix. A few weeks later I got a blank white screen. Brought it to Makro Riversands who sent it in to Hisense for repairs. Got the TV back after 7 weeks but with no remote! Had to go back to Makro 6 times before the remote was sourced. A few months after the same problem occured again, a blank white screen. Brought it in to Makro Riversands a second time. Brought it home and it started kicking me out of Netflix again. A few days later the same blank white screen returned again. Its been nearly a year and this TV has never worked properly. Its been back and forward and Hisense are clearly unable to fix the problem. This is totally unacceptable! Hisense beware - their after sales support is pathetic. Dealing with Makro Riversands an absolute nightmare. You will give up sooner than you will get your problem resolved. That way nobody has to take accountability.....The proof is in the pudding. Lets see how professional Hisense is and lets see if they contact me to fix this problem.

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Replies (1)
Makro
Makro's reply27 Sept 2019, 08:48
Official
Good day Sergio,

Thank you for bringing this matter to our attention.

Kindly accept our sincerest apologies for the inconvenience this has caused you. We will contact our stores management and request further advise in this regard. The soonest feedback is received, we will contact you.

Feedback to be relayed within 48 working hours.

Kind Regards,
Makro Hellopeter Team