Hellopeter
Share Your Experience
bS
buhle S

1 reviews | Active since May 2014

05 May 2020, 13:31

Appalling service

Such horrible service received at Makro arbour crossing, staff that work by the door have no care for the customers, the gentleman that was working at the door at about 13:00 and was handing out cards, I am 8 months pregnant and was told by this gentleman that I am to stand in the long queue, makro does not give pregnant people the benefit to skip the queue how insetitive can this store be if it really is makros rules or this gentleman was just giving me attitude and the sad part is even the elderly were not given that benefit I am so disappointed and appauled by the service received

0
Replies (1)
Makro
Makro's reply05 May 2020, 14:47
Official
Good day Buhle,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team