RP
Rasigan P
1 reviews | Active since Apr 2012
04 Mar 2021, 09:58
Appalling Service
I ordered a trampoline and trampoline ladder online from Makro on 26 February 2021. On the same day, it was confirmed that the order was packed and ready for delivery. It stated that delivery would take place in 2-5 days however, it is now the 04 March and I have not received my order (6 days later). I contacted your call centre however, they are unable to provide me with specifics on when the order will be delivered or if its with the courier or still at Makro. This is appalling service to say the least and I am extremely disappointed. The reason I ordered the goods last week is that its my sons birthday tomorrow and I need this delivered today. Can someone give me an update on the delivery????
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Replies (2)0
Replies (2)
Makro's replyOfficial
04 Mar 2021, 12:15Good day Rasigan,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we understand that this order is a gift for your son, we assure you that we will urgently address the delivery of your order alongside the store relevant personnel, we will then provide you with delivery update shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we understand that this order is a gift for your son, we assure you that we will urgently address the delivery of your order alongside the store relevant personnel, we will then provide you with delivery update shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply04 Mar 2021, 12:15
Official
Good day Rasigan,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we understand that this order is a gift for your son, we assure you that we will urgently address the delivery of your order alongside the store relevant personnel, we will then provide you with delivery update shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we understand that this order is a gift for your son, we assure you that we will urgently address the delivery of your order alongside the store relevant personnel, we will then provide you with delivery update shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
RP
Rasigan P's updateReviewer Update
04 Mar 2021, 13:43Thank you - My order has just been delivered. This issue was that I was unable to get feedback from your contact centre about where in the process the delivery is.
Thanks once again
Thanks once again
RP
Rasigan P's update04 Mar 2021, 13:43
Reviewer Update
Thank you - My order has just been delivered. This issue was that I was unable to get feedback from your contact centre about where in the process the delivery is.
Thanks once again
Thanks once again