1 reviews | Active since Jun 2019
Appalling service by cashier!
I was at Makro Crown Mines on Saturday to do my usual monthly groceries. I was disturbed by the kind of service I got. I usually do my shopping for a while now. When I got to the cashier I got another trolley to pack my goods while my husband was unpacking on the other side. The cashier didn't greet but we didn't mind that. While he was scanning and passing the stuff, I mean throw! I looked at my husband in shock he even started dropping some on the floor. I kept to myself up until he dropped a bottle of spice, I confronted him about this and he started shouting at me and telling me to watch my tone. I went to customer service to ask for the manager who was called, we went to the cashier who did not even care to apologise and the manager had to apologise on his behalf.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your response.
As a loyal customer I have been waiting for a courtesy call from the management to hear how the matter has been dealt with.
I have been shopping with your store for a very long time now and would have appreciated some acknowledgment of bad service from the store.
Disappointed customer :-(
Thank you for your response.
As a loyal customer I have been waiting for a courtesy call from the management to hear how the matter has been dealt with.
I have been shopping with your store for a very long time now and would have appreciated some acknowledgment of bad service from the store.
Disappointed customer :-(