Appalling Service and Unacceptable Refund Delays!!

I am extremely disappointed with Makro’s complete lack of professionalism and care regarding customer service. I purchased a fan in November and returned it in early December, yet two months later, I am still waiting for my refund.

I have escalated this issue numerous times—at least five calls to customer service—and each time I’ve been ignored. No one bothers to provide answers or take responsibility for processing the refund.

This is completely unacceptable. A company of Makro’s size and reputation should be able to handle basic refund processes without causing this much stress to its customers.

I demand action and accountability. The lack of communication and efficiency is shocking, and I will not recommend Makro to anyone based on this terrible experience.

Makro, step up and treat your customers with the respect they deserve. GIVE ME BACK MY MONEY!