APPALLING SERVICE!!!!

I BOUGHT A BRAND NEW FRIDGE FROM MAKRO WOODMEAD A MONTH AGO.....THE FRIDGE IS NOT WORKING PROPERLY.....I CALLED THE FRONT DESK AFTER A WEEK AND A HASSLE I MEAN A REAL HASSLE I FINALLY GOT A TECHNICIAN TO COME ASSESS THE FRIDGE.....ITS BEEN ANOTHER WHOLE WEEK AND I HAVE NO FEEDBACK REGARDING THE MATTER......THERE IS ABSOLUTELY NO SENSE OF URGENCY OR COMMUNICATION AT MAKRO WOODMEAD....I MEAN PPL ARE LOST MY GOODNESS I AM APPALLED BY THE SERVICE THAT I AM RECEIVING.... ....AFTER THE TECHNICIAN ASSESSED THE FRIDGE I GET AN EMAIL TODAY SAYING THE CALLED HAS BEEN LOGGED AND A TECHNICIAN WILL COME AND ASSESS IT.......GUYS WAKE THE HELL UP......WHY ISNT THERE COMMUNICATION THIS HAS ALREADY BEEN DONE!!!!....YOU ARE WASTING MY DAM TIME.....I JUST NEED MY FRIDGE REPLACED.....APPARENTLY IT WAS BRAND NEW BUT ITS BROKEN!!!! ....THE TECHNICIAN CAME TO MY HOUSE HE ASSESSED THE FRIDGE ALREADY AND HE SAID ITS A MONTH OLD SO HE WILL GIVE A REPORT TO REPLACE IT!!!! YOUR SERVICE IS DISGUSTING!!!!! YOUR STAFF COULD NOT EVEN FIND MY INVOICE FOR THE FRIDGE.....MY WIFE HAD TO MAIL IT TO *** GUYS ARE A JOKE.....IF THIS IS NOT SORTED OUT TODAY TRUST ME I WILL TAKE THIS FURTHER!!!!