Appalling Service

Makro Germiston PLEASE TRAIN YOUR STAFF - Zero service and negative attitude. 02/02 Tried to return a faulty inverter. After waiting nearly 2 hours we left as the printer wasn't working so return doc couldn't be printed. 03/02 Returned to Makro to send inverter to supplier. 03/02 Lodged complaint on Hello Peter - Makro rep**** with promises of feedback - none ever received. 06/03 Called Makro Germiston to follow up. On hold for more than 20 minutes trying to establish whether unit is ready for us to collect. Returns dept was unavailable and switchboard operator eventually advised it's ready for us to collect. A few minutes later, a woman called us back advising unit will only be collected from supplier on Thursday. When we asked why it's taking so long the woman became very hostile and said it takes 12 - 20 days. When we asked her to check when it was sent in she said she's only following up, she doesn't know how long it's been. After telling her it's been over a month and she has a bad attitude, she slammed the phone down.