Appalling Service

I visited the Makro store in Cornubia recently and shopped to the value of R1600+. My Ebucks card was not requested and I had only realised this once the sale had been completed. I then asked for the supervisor to assist, she was very helpful but I still had to wait 40mins+ plus for the process to be completed because the cashier had overcharged me so the amount to be refunded and the amount paid did not match. The manager then came to assist, he found that the issue was that I was overcharged hence the imbalance.

If I had gone home without inquiring about my Ebucks, I would have lost out on points and been overcharged. My confidence in shopping at the store is completely lost as apparently a mere "sorry" suffices for my time lost and potential monetary loss.