LZ
Langelihle Z
1 reviews | Active since Nov 2015
30 Jul 2024, 13:30
Appalling service
The worst happened, I ordered food for a funeral at Makro. I added the correct address and they delivered to an incorrect address. I begged for them to give me the stuff at one of their branches and no one ever called. The funeral passed this weekend and they are still mor responding to my emails, Thobile Mnisi from the Alberton branch didn't want to take my calls, the people at the call centre refused with their names or their managers names, they refused for me to speak to their managers. I have never been so disappointed in my life.
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Replies (1)LZ
Langelihle Z's updateReviewer Update
31 Jul 2024, 09:28I am disappointed in how you handled my query, your call centre refusing with their names and not even allowing me to speak to managers when I explained time and time again that it's for a funeral! Your lack of care and empathy. The funeral had to go on without this. You know how expensive funeral's are for me to spend more money in buying the same thing I had ordered online. You guys really did treat me unfair and I will never forget this experience on how you caused me pain while in grief
LZ
Langelihle Z's update31 Jul 2024, 09:28
Reviewer Update
I am disappointed in how you handled my query, your call centre refusing with their names and not even allowing me to speak to managers when I explained time and time again that it's for a funeral! Your lack of care and empathy. The funeral had to go on without this. You know how expensive funeral's are for me to spend more money in buying the same thing I had ordered online. You guys really did treat me unfair and I will never forget this experience on how you caused me pain while in grief