Appalling service

The service I have experienced from the Makro Online has been so unpleasant, frustrating and I have been inconvenienced. Thanks toy the helloppeter.com platform because it seems like that's the only way for our complaints to be heard. Following the review I posted on the 09 October 2018,on the same day I received a call from Pumla who informed that the fridge I bought (Order # MAK971347, which had a damaged dispenser.) would be replaced with a new fridge. She said she would call me to make the necessary arrangements for delivery/pick-up on Friday 12 October 2018,she did not call. To my surprise I received a message from my aunt to inform that the fridge was delivered yesterday 11 October 2018. This left me so frustrated because once again I was inconvenienced with having to house 2 fridges , you don't just pitch without confirming necessary arrangements especially once that promised call has been made, it's not professional. To make matters worst when I called the online support team to bring this matter to their attention, I dealt with two consultants who were very rude: I spoke to Nokuthula twice asking to speak to a manager, she just dropped the call. Thobile was very unprofessional putting my call on hold without informing me, I made her aware of that and without any courtesy whatsoever she just did it again, such a distasteful conversation it was. I eventually spoke to a manager Nthabiseng who took her time to understand how frustrated I was, she was helpful and called the store manger where the fridge was delivered from (Strubens Valley) -Nthabiseng even called to follow up whether I did receive a call, thanks Nthabiseng. They eventually called I spoke to a lady (forgot her name) who didn't even apologize for the inconvenience let alone try and come up with a solution, she just said a manger will call today. This entire experience left me super frustrated to the point that I wanted Makro to take both fridges and reverse the transaction, but than I realised that Makro would once again win whilst I am inconvenienced again. I wish no customer will have to go such.