Appalling Service!!!!!

I bought an HP laptop at Makro sometime in April 2018 for office use.In July the laptop just refused to boot up one day and even after several attempts to resolve issue it didnt work.Since it was still under warranty contact was made to Makro and was told that Pinnacle warranty will be the one to handle this issue as Makro uses them for warranties.After making contact with Pinnacle a courier came to pick up the laptop so that Pinnacle could try to fix the laptop.Pinnacle received the laptop and it was logged on their system on the 23rd of July 2018.Since then after so many followups the laptop issue has not been resolved up to this day.When it was logged on the system i was told to wait about a week for them to assess if the laptop could be repaired or a replacement unit will have to be made available.I waited and the feedback was that the laptop cannont be repaired so a replacement had to be issued.So you can imagine i have been checking everyday the whole of August on progress and i get the same response "we are still waiting on consent from the supplier"..Consent for a whole month...!!!i have never heard of such poor business processes like that....I took this issue up at Makro Meadowlands where the unit was purchased but i was shocked to hear Makro negating any responsibilty to intervene..I spent money at Makro and i feel they should be involved in resolving such issues..now as the customer i have to deal with the warranty people whose service has abosolutely been terrible...Makro has laptops available instore that have the same spec as the one i bought ...or to the same value but still i am told that its not their concern ..i have to deal with the warranty pple...the feedback from Pinnacle is there that my laptop could not be replaced and a replacement is to be issued but Makro does not even want to make contact with Pinnacle to follow up which is really frustrating and mind boggling...why would you not want to follow up on my issue from your service providers to resolve this.....I have suffered work wise not having an efficient laptop for the entire month and i dont see myself getting a replacement from Pinnacle..its she same hogwash everyday i am told...I am hugely dissapointed at Makro for refusing to assist..will not be purchasing anything there