APPALLING SERVICE

We happen to be a very good client of Makro's and spend lots of money with Makro on a monthly basis but once again this proves that Makro cannot deliver. <br> <br> Our office was finally notified via email by Windso, that a set of Champagne glasses- Luminarc, that my Director was looking for, was finally available. And this after 2 days of emailing and sending out messages to the Sales Manager as well as the branch manager with NO reply. My Director went through to Marko now only to be told they in fact DON\T have stock of this. I then called Lynne *** (Sales Rep) and she tells me she was too busy doing deliveries to return any emails. This is unacceptable. We even sent her sms's as per her request and even that she does not reply on. <br> <br> I find Makro's standard of service appalling and will be taking this further. <br> "