Appalling service

I ordered a fridge and dishwasher online and said it would be delivered on the 4th Dec. It never arrived and received no communication from Makro. It eventually arrived and the 7th Dec. The fridge was in a damaged box and when taken out, it had a big hole in the back of it. It was immediately taken back by the delivery company and I have since had no communication from Makro as to when a new fridge will be delivered. Now on the 20th Dec, I am still in the dark after numerous emails and attempts of resolution on WhatsApp. I am shocked at the ********** lack of customer service.