Appalling response to Online Shopping Issues

What a disappointment from Makro Online. I was about to purchase one of those one day deals using my Makro Credit card. When I get to the final stage, I got a reject message, saying that the merchant does not allow my card. I then called the online call centre to inform them of this problem, and was advised to capture the error message with screenshots. I did as I was told with a hope that the item I was trying to buy will be kept for me. Following further contact, the consultant who was assisting me said he will escalate the matter and all we sent me in return was a one-liner from whoever that said that they cannot assist.

Here is my grievance here. We are told that we can use our Makro card online for shopping, but the the error is coming from your side, we are just discarded like that. I managed to inform Makro Online on time but still I was left wanting. The credit card department told me that my card was old, but there was never a single moment in time where I was informed that I had to come and change my card. And right there when I try to use, it fails and one loses out on a good item at a good price.

The most disappointing part is the lack of assistance offered to whoever Sifiso escalated the matter to. It is like they did not give a **** about the ****py level of customer service they were giving me. It was not my fault that the card did not work, as my account is up to date.

It was very disappointing to get such an empty response. There has to be a level of respect given to customers, as I tried my best to make sure that you are informed of the problem at hand immediately as I going through it. You cannot just not give a **** like that. It is not fair.

I really expected a better quality service from Makro.