Appalling Product support from Makro Edenvale

I purchased a Candy 7kg washing machine from Makro Edenvale/Germiston in March 2021 which did what it was supposed to until it broke down after it's 5th wash.

Fortunately, unlike many of the reviews I've read on Hello Peter about this unit, I was able to get a technician from Mastercare that handles warranty repairs for Candy to come to my place and have a look at the appliance. He opened it up and confirmed the motor had died and he will have to request replacement parts.

Fast forward a month and a half later, no word from Mastercare - after I followed up they informed me that Candy had not provided ETA on new parts and have therefore closed the Job-card because it falls out of their 21 day service period. They informed to get a replacement unit from Makro as they could not do anything else.

I arrived at the store and I was informed that they need an approval number from Candy to replace the unit and in essence I had wasted my time and fuel coming to the store.

I have not received any further info from Makro, Candy or Mastercare - what needs to happen before I see action?