SM
Shanel M
1 reviews | Active since May 2017
06 May 2026, 12:35
Appalling Non Chalant Customer Care
I lodged a complaint regarding poor service in the call centre 3 weeks ago, including a breach in TCF principles. There has been incessant back and forth with 0 tangible feedback or acknowledgement. The team lead responsible for giving me feedback is apparently always out of office. I've called the CC back more than 10 times and no one has answered me yet. It seems that this complaint is not being taken seriously at all and I continue to have challenges with employees of the call center. APPALLING!!!
Helpful (0)
Replies (7)0
Replies (7)
Makro's replyOfficial
06 May 2026, 12:56Hi Shanel Munien
Thank you for your feedback and we do sincerely apologize for the service received from Makro.
Kindly provide us with the order number so that we may assist you further.
Regards,
The Social Media Team
Thank you for your feedback and we do sincerely apologize for the service received from Makro.
Kindly provide us with the order number so that we may assist you further.
Regards,
The Social Media Team
Best regards,
Makro's reply06 May 2026, 12:56
Official
Hi Shanel Munien
Thank you for your feedback and we do sincerely apologize for the service received from Makro.
Kindly provide us with the order number so that we may assist you further.
Regards,
The Social Media Team
Thank you for your feedback and we do sincerely apologize for the service received from Makro.
Kindly provide us with the order number so that we may assist you further.
Regards,
The Social Media Team
Best regards,
SM
Shanel M's updateReviewer Update
06 May 2026, 13:06If you have read my complaint, you will note this has nothing to do with an order but rather poor customers service in the call centre and a breach of TCF in terms of post sales support. I have requested this be addressed in line with the call recording and sent several emails with 0 response.
SM
Shanel M's update06 May 2026, 13:06
Reviewer Update
If you have read my complaint, you will note this has nothing to do with an order but rather poor customers service in the call centre and a breach of TCF in terms of post sales support. I have requested this be addressed in line with the call recording and sent several emails with 0 response.
Makro's replyOfficial
06 May 2026, 15:28Hi Shanel Munien ,
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for the frustration and inconvenience you have experienced regarding your complaint.
We fully understand how disappointing it must be to have followed up multiple times without receiving clear feedback or resolution, and this is certainly not the level of service we strive to provide.
Your feedback is extremely important in helping us improve our service.
Regards, Makro social media team.
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for the frustration and inconvenience you have experienced regarding your complaint.
We fully understand how disappointing it must be to have followed up multiple times without receiving clear feedback or resolution, and this is certainly not the level of service we strive to provide.
Your feedback is extremely important in helping us improve our service.
Regards, Makro social media team.
Best regards,
Makro's reply06 May 2026, 15:28
Official
Hi Shanel Munien ,
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for the frustration and inconvenience you have experienced regarding your complaint.
We fully understand how disappointing it must be to have followed up multiple times without receiving clear feedback or resolution, and this is certainly not the level of service we strive to provide.
Your feedback is extremely important in helping us improve our service.
Regards, Makro social media team.
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for the frustration and inconvenience you have experienced regarding your complaint.
We fully understand how disappointing it must be to have followed up multiple times without receiving clear feedback or resolution, and this is certainly not the level of service we strive to provide.
Your feedback is extremely important in helping us improve our service.
Regards, Makro social media team.
Best regards,
SM
Shanel M's updateReviewer Update
06 May 2026, 19:10Hi. Whilst the above is noted. It doesn't tell me anything. What is the next step here? And what is the timeline?
SM
Shanel M's update06 May 2026, 19:10
Reviewer Update
Hi. Whilst the above is noted. It doesn't tell me anything. What is the next step here? And what is the timeline?
Makro's replyOfficial
07 May 2026, 12:12Hi Shanel Munien ,
Thank you for your response, we do sincere apologies for the frustration and inconvenience you have experienced.
The matter will be escalated and will be dealt with internally.
Kind Regards
Makro Social Media
Thank you for your response, we do sincere apologies for the frustration and inconvenience you have experienced.
The matter will be escalated and will be dealt with internally.
Kind Regards
Makro Social Media
Best regards,
Makro's reply07 May 2026, 12:12
Official
Hi Shanel Munien ,
Thank you for your response, we do sincere apologies for the frustration and inconvenience you have experienced.
The matter will be escalated and will be dealt with internally.
Kind Regards
Makro Social Media
Thank you for your response, we do sincere apologies for the frustration and inconvenience you have experienced.
The matter will be escalated and will be dealt with internally.
Kind Regards
Makro Social Media
Best regards,
SM
Shanel M's updateReviewer Update
08 May 2026, 09:40Hi. My question has not been answered. I was advised that I will receive feedback following the matter being addressed. This is cryptic. As an aggrieved customer, I have the right to request feedback for the insulting poor custom service I received. Every step of your process any feedback breaches the principle of TCF in terms of post sales barriers. I want feedback in writing as to how this has been addressed. If this cannot be resolved I then want the recording to refer the matter to the OMBUD.
SM
Shanel M's update08 May 2026, 09:40
Reviewer Update
Hi. My question has not been answered. I was advised that I will receive feedback following the matter being addressed. This is cryptic. As an aggrieved customer, I have the right to request feedback for the insulting poor custom service I received. Every step of your process any feedback breaches the principle of TCF in terms of post sales barriers. I want feedback in writing as to how this has been addressed. If this cannot be resolved I then want the recording to refer the matter to the OMBUD.
Makro's replyOfficial
08 May 2026, 10:49 Hi Shanel Munien ,
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for the frustration and inconvenience you have experienced regarding your complaint.
We fully understand how disappointing it must be to have followed up multiple times without receiving clear feedback or resolution, and this is certainly not the level of service we strive to provide.
Your feedback is extremely important in helping us improve our service.
Regards, Makro social media team.
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for the frustration and inconvenience you have experienced regarding your complaint.
We fully understand how disappointing it must be to have followed up multiple times without receiving clear feedback or resolution, and this is certainly not the level of service we strive to provide.
Your feedback is extremely important in helping us improve our service.
Regards, Makro social media team.
Best regards,
Makro's reply08 May 2026, 10:49
Official
Hi Shanel Munien ,
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for the frustration and inconvenience you have experienced regarding your complaint.
We fully understand how disappointing it must be to have followed up multiple times without receiving clear feedback or resolution, and this is certainly not the level of service we strive to provide.
Your feedback is extremely important in helping us improve our service.
Regards, Makro social media team.
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for the frustration and inconvenience you have experienced regarding your complaint.
We fully understand how disappointing it must be to have followed up multiple times without receiving clear feedback or resolution, and this is certainly not the level of service we strive to provide.
Your feedback is extremely important in helping us improve our service.
Regards, Makro social media team.
Best regards,