Appalling Lack of Customer Service

<p>This email was forwarded to makro 48hrs ago..no response to date!!! </p> <p> </p> <p>DISGUSTING SERVICE FOR ORDER: MAK270878</p> <p>Good day</p> <p> </p> <p>I would like to express my utmost disgust in my first customer experience with Makro Online.</p> <p> </p> <p>The above mentioned order was made on 25/11/2016 and to date I have been referred from pillar to post, without anybody taking accountability to provide me with positive and concrete feedback. The online department every time call the selected delivery store – Cape Gate, who apparently according to feedback received from online consultant, will be calling me back.</p> <p><br />To date, nobody had the decency to ever call me back or even acknowledge my query via email or an sms. I am sure it can be seen from your records how many times I had to call your store for progress or feedback, as your online tracking system totally sucks. According to the tracking system – my order since 25/11/2016 says in progress?!!! What is the point in tracking your order online if a month or even few weeks later still says in progress – absolutely pathetic!!!!!</p> <p> </p> <p>I called Makro Cape Gate on Sunday and spoke to Angelique – 18/12/2016, after being informed by the online department that the fulfilment date of my order is 13/12/2016, who then informed me that my order will be delivered to the store on 20/12/2016. I called the online department again yesterday, to be informed that the supplier ran out of stock and I can only receive my order in January 2017. How do you make a promise of delivery, which was checked on a system as I was told to hold, and then subsequently be told I will have to wait for January 2017 for my order?!! Does this supposed reputable company operate on a basis of lies and advising the customer of what they want to hear?! If that is the case – I do not want to be involved in any form of business with your company ever again, as I much rather would like to hear the truth then to be deceived by lies!!!</p> <p> </p> <p>Should I not receive a favourable answer to my query, I will broadcast this appalling customer service on all social media (ie. Facebook, twitter, hellopeter, etc.) platforms available at my disposal as well as report this to the Retail Ombudsman.</p> <p> </p> <p>Can somebody please have the decency to provide me with feedback today!!!!</p> <p> </p> <p>Regards</p> <p>Roger</p>