1 reviews | Active since Oct 2024
Appalling experience
NEGATIVE 0 STARS FOR MARKO. I AM SO LIVID RIGHT NOW. I BOUGHT A BELECOO TOTLAND ZA 2IN1 STROLLER PRAM ONLINE AT MAKRO FOR R300. THAT'S WHAT WAS SHOWED ON THE WEBSITE AND I PAYED R300 FOR IT AND THE PAYMENT WENT THROUGH, EVEN RECEIVED A DELIVERY COMM THAT MY ITEM WILL BE DELIVERED ON THE 11TH OF OCT 2024. THIS WAS ON THE 1ST OF OCT, YESTERDAY I CHECKED THE ITEM ON THE WEBSITE AND THE PRICE HAD CHANGED TO R2900. LITTLE DID I KNOW THAT TODAY I WOULD BE SENT AN EMAIL SAYING MY ITEM HAS BEEN CANCELLED DUE TO "OUT OF STOCK".. I HAVE WORKED AT ONE OF THE BIGGEST RETAIL STORES IN SOUTH AFRICA AND I KNOW EXACTLY THE TYPE OF GAME BEING PLAYED HERE.. I WANT MY STROLLER, BECAUSE IT'S NOT OUT OF STOCK. NO, I WANT MY STROLLER.. I DO NOT WANT AN AUTOMATED REFUND AS I DID NOT ASK FOR IT. THE NERVE YOU GUYS HAVE IT'S APPALLING. GIVE ME WHAT I PAID FOR. THE ITEM EVEN SAID "PROMOTION PRICE R300"
I don't want a refund, rather escalate this matter to management and higher ups. This matter is beyond agents and requires the CEO, because Makro is used to doing this to consumers and I will not add on to let this matter slide.
I want what I paid for. As per your terms and conditions : consumers are to pay prices that they see online when they purchase online. This out of stock story is nonsense. I worked at retail before I know what's happening here. So give me what I paid for. Suddenly "out of stock" but it's there for R2900.
Yey I want my stroller, whether you continue with the refund or not.. I want my stroller.
I don't want a refund, rather escalate this matter to management and higher ups. This matter is beyond agents and requires the CEO, because Makro is used to doing this to consumers and I will not add on to let this matter slide.
I want what I paid for. As per your terms and conditions : consumers are to pay prices that they see online when they purchase online. This out of stock story is nonsense. I worked at retail before I know what's happening here. So give me what I paid for. Suddenly "out of stock" but it's there for R2900.
Yey I want my stroller, whether you continue with the refund or not.. I want my stroller.
