Appalling delivery service and unreliable delivery promise

Item: Makro
Rating: 1
Author: SIYABONGA S

I bought a fridge online on the 29 November 2019 and delivery times are 7-10 working days. I have been calling their call center and they have been promising to escalate and for someone to call me. Until now no one has called me no delivery has been arranged either. I have been holding for more than 17 minutes. Today I spoke to Richard who promised to call me. I have not received any call. I want my fridge to be delivered today or cancel my order. I will buy it somewhere else. I’m disgusted by the delivery service.

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Replies (1)

Makro's replyOfficial

19 Dec 2019, 09:39

Good day Siyabonga,

Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.

Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.

Once again we do apologize for the inconvenience caused and service received.

Hope you find the above in order.

Kind regards,
Makro Hello Peter Team

Makro's reply19 Dec 2019, 09:39

Official