RA
Ralton A
1 reviews | Active since Mar 2012
01 Dec 2017, 12:02
Appalling customer service/experience
Order, MAK722043, was placed on 24 November only to be told a week later that the order is delayed for collection.
I then called the Makro Online Support call centre on 01 December to get an update/collection date (spoke to a lady named Ntsepho I think as it was extremely noisy in the call centre background) only to be placed on hold three times and then eventually my call was cancelled while being on hold.
All of this happened after waiting more than 10 minutes to speak to someone for assistance.
I've used the online service (and collect at your store of choice) in the past and it worked fine. If this level of service continues then I will shop somewhere else and let people know not to use Makro's online service due to appalling customer service/experience .
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Replies (2)0
Replies (2)
Makro's replyOfficial
02 Dec 2017, 13:29Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Zanele Zwane
Best regards,
Makro's reply02 Dec 2017, 13:29
Official
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Zanele Zwane
Best regards,
Makro's replyOfficial
08 Dec 2017, 10:35Thank you for your patience thus far. We understand that you have received communication from our Customer Care centre regarding this issue.
We hope the above is in order.
Regards
Zanele Zwane
Best regards,
Makro's reply08 Dec 2017, 10:35
Official
Thank you for your patience thus far. We understand that you have received communication from our Customer Care centre regarding this issue.
We hope the above is in order.
Regards
Zanele Zwane
Best regards,