Appalling Customer Service From Makro online

Returning an order is an absolute nightmare. Upon receiving my order, I was unhappy with the quality of the product. The price paid for it was way too high for such substandard quality. I proceeded to log a return on 4 March 2025. Upon logging the return, I was told that I would be contacted within 2-4 days to arrange collection. I have heard nothing. Absolutely nothing from these people and I want my money back. I have called countless times and their customer service line kept hanging up or not even going through. I decided to stop wasting my airtime and I went to the nearest storw, who advised that the order is on marketplace or some or other nonsense and the supplier is dealing with a backlog. I have been to the store twice, to no avail.

I purchased the good from Makro. Trusting the brand name. Now they are shifting the blame onto the supplier, whom I honestly do not care about. I would not have bought from a strange place as I do no trust them. I bought the product because it was advertised as Makro. I want Makro to deal with it, but they are not. I am absolutely disgusted. It is one month to the day and I have received no useful information.