APPALLING CUSTOMER SERVICE

I purchased a Sinotec 58’ TV on 3 March 2021 from Makro Montague Gardens Branch in Cape Town. The picture was pixelating when switched on. I was informed by Customer Service that I would need to report the fault to Sinotec (Job no. :535009). I comp**** even though I don't see why I the customer should have to take up a defective product with the supplier when I purchased it from Makro and not Sinotec. The TV was only collected on 17 March 2021. To date (24 March 2021) I have not had any feedback. According to Sinotec the TV has not even reached them yet. Of course one can not get hold of anyone to assist from Makro. Your customer service is non-existent. If customers have to take up faults (one day after purchasing) with suppliers then why should customers purchase high end products from your stores at all. What an absurd policy that you take no accountability for selling defective stock when you are in better position to deal with your supplier. NEVER AGAIN FROM MY SIDE!!! BTW SECOND DEFECTIVE SINOTEC PRODUCT PURCHASED FROM MAKRO!!!.