Appalling customer service📢📢📢🚫🚫🚫🚫❗❗❗❗

On the 21st September 2021 in the afternoon i sent my daughter to go buy a washing machine at Makro crown mines as i was traveling and couldn't go myself. That week we postponed doing laundry.on the 27th i opened the machine and started using it around 7 pm well it did not budge, it was not getting the water out or turning to wash. It only worked for few seconds. In the morning i called makro and the consultant said she has to book a service. A technician came on the 1st of September and said unfortunately the buttons of the machine are malfunctioning. I then called makro to explain i do not want the machine fixed, i want an exchange. I cannot have something funtion for only a day. It was literally 6 days old. Well each day i get a buzz then i call back, nobody can transfer me to whoever was trying to call. They said they will email on monday, till today i await for that.Days are going, i am stuck with a non functional machine and my money gone. I am disappointed by the service im receiving really.