APPALLING CUSTOMER SERVICE

<p>I made pymmt to my Makro account as I always do via EFT. For the month of Sep for some reason my payment was not received by Makro and realised this when I tried to make a purchase on Sat. I have sent through the P.O.P to ********** to which I was told that I need to send through the "actual" P.O.P. If Makro does nor recognise the P.O.P tha FNB is sending out to all their customers, then we have a very big problem and perhaps it's tme they are made aware of this little problem. I have called on numerous occasions for follow up, spoken to Sindile (2pm) Kaylin (11:15), Sindile advised that the 3 other agents didnt even bother leaving their names on the system, I hover have spoken to them at these times 11:00, 12:35 & 13:02. I NEED MY PAYMENT ALLOCATED IMMEDIATELY!!!</p> <p>1. This has and will continue you negatively impact my ITC ratings! </p> <p>2. This is such a HUGE inconvenience esp when considering my apyment was made on the 20/09 already</p> <p>3. RCS payments team and Admin team are further delaying the process.</p> <p>4. Call Centre and NOT helpful at all.</p> <p>5. Managers are NEVER availible to assist, so what are they there for.</p> <p> </p> <p>Really NOT impresses with how this was dealt with, the lack of urgency, the utter disrecpect toward me as a customer and my ITC ratings.</p> <p> </p> <p>SORT THIS OUT ASAP!</p> <p> </p>