PM
Palesa M
1 reviews | Active since Aug 2015
13 Apr 2024, 14:02
Appalling customer service
I bought Robertsons wine online at Makro,it had a special where you get 6 for R349.00 and 3 for R199.00.I bought six choosing the R349 special but I was invoiced R398,00.Enquired at Makro via email,they responded twice saying they are waiting for feedback from the relevant department.From 29 March till 13April they are still waiting for feedback from the relevant department.I fail to understand how is it possible for such a minor thing to take forever to resolve.That is honestly pathetic.
Helpful (0)
Replies (2)0
Replies (2)PM
Palesa M's updateReviewer Update
22 Apr 2024, 12:21Hello Makro.....It's the 22nd of April now,we are heading to a full month since you say you have forwarded my enquiry to the relevant department.Your HelloPeter person called also saying the same thing.A small thing of price enquiry takes you a whole month to sort out?Still waiting....For an order that was placed on 29March..Unbelievable
PM
Palesa M's update22 Apr 2024, 12:21
Reviewer Update
Hello Makro.....It's the 22nd of April now,we are heading to a full month since you say you have forwarded my enquiry to the relevant department.Your HelloPeter person called also saying the same thing.A small thing of price enquiry takes you a whole month to sort out?Still waiting....For an order that was placed on 29March..Unbelievable
PM
Palesa M's updateReviewer Update
07 May 2024, 09:07Thank You Europe from HelloPeter Makro team for intervening. I received and invoice showing my I'll get my refund.
PM
Palesa M's update07 May 2024, 09:07
Reviewer Update
Thank You Europe from HelloPeter Makro team for intervening. I received and invoice showing my I'll get my refund.