1 reviews | Active since Mar 2009

09 Sept 2016, 12:29

Appalling Customer "service"

<p>ordered a washing line online, clearly it had been returned to Makro previously as it had been damaged. Asked for it to collected as a return and a refund made. A courier did indeed collect it ALMOST WEEKS AGO. Despite e-mails and several telephone calls there appears to be zero progress. EMails unanswered and promised feedback is noticeable only because of the deafening silence!!!!!!!!</p>

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Replies (2)
Makro
Makro's reply13 Sept 2016, 09:15
Official

Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with our service. We have escalated the complaint to the relevant department and we will be in-contact with you the soonest.

Regards

Mbali Makhanya

Best regards,

Makro
Makro's reply27 Oct 2016, 14:48
Official

Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with our servicep. Please accept our apologies for the inconvinient we have caused. I understand that the store has been in contact with you and the issue is now resolved.

Regards

Mbali Makhanya

Best regards,